Privacy policy

Last updated: May 2026

ChainLine Cycle ("we", "us", "our"), 1139 Ellis St, Kelowna, BC V1Y 1Z5, Canada, is committed to protecting your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), the EU General Data Protection Regulation (GDPR) where applicable, and the California Consumer Privacy Act (CCPA) where applicable.

1. Information We Collect

When you visit our site or place an order we may collect:
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed by Shopify Payments and Stripe - we never store full card numbers)
- Order history and product preferences
- Browsing data: IP address, browser type, device information, pages visited, referring URL
- Marketing preferences and consent records
- Customer support communications
- Information you provide when creating an account, leaving a review, or contacting us

2. How We Use It

- Fulfill, ship, and communicate about orders
- Process payments and prevent fraud
- Provide customer support
- Send promotional emails (only with explicit opt-in consent, easy unsubscribe at any time)
- Improve our website through analytics
- Comply with legal, tax, accounting, and regulatory obligations
- Detect and prevent security incidents and abuse

We do not sell or rent your personal information to third parties.

3. Third Parties We Share With

We share only the minimum data required:
- Shopify Inc. (e-commerce platform, payments, hosting)
- Stripe Inc. (in-store and online payment processing)
- Cloudflare Inc. (DNS, content delivery, anonymized web analytics)
- Resend (transactional email delivery)
- Canada Post, Purolator, FedEx, UPS, Canpar (shipping carriers, address and contact only)
- Google (anonymized analytics where applicable)
- Lightspeed POS Inc. (in-store retail systems)
- Tax and accounting service providers (only where legally required)

All providers are bound by confidentiality and data-protection obligations.

4. Cookies and Tracking

We use cookies and similar technologies for:
- Essential site functionality (cart, login, checkout)
- Anonymous analytics (page views, traffic sources)
- Marketing and remarketing (only with consent)

You can control cookies through your browser settings. Disabling essential cookies may break checkout or login.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations (typically 7 years for tax records in Canada), resolve disputes, and enforce our agreements. Marketing data is deleted within 30 days of unsubscribe.

6. Your Rights

Under PIPEDA, PIPA, GDPR, and CCPA you may:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw marketing consent at any time
- Request data portability (export in machine-readable format)
- Object to certain processing
- Lodge a complaint with a privacy regulator (Office of the Privacy Commissioner of Canada, or your local EU Data Protection Authority)

To exercise any right, email bikes@chainline.ca. We will respond within 30 days.

7. Children's Privacy

This site is not directed at children under 13. We do not knowingly collect personal information from minors. If we learn that a child under 13 has provided information, we will delete it.

8. International Transfers

Your data may be stored or processed in Canada, the United States, or other countries where our service providers operate. We rely on standard contractual clauses or equivalent safeguards for cross-border transfers.

9. Data Security

We implement industry-standard security measures including TLS encryption, restricted access controls, and regular security reviews. No system is 100% secure - in the event of a data breach affecting your information, we will notify affected individuals and regulators as required by applicable law.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. Material changes will be communicated by email or prominent site notice.

11. Contact

Privacy questions, access requests, or complaints:
ChainLine Cycle
1139 Ellis St, Kelowna, BC V1Y 1Z5, Canada
Email: bikes@chainline.ca
Phone: +1 (250) 860-1968